Managing Capability Nandos | Executive Summary

Managing Capability Nandos | Executive Summary This report aims to describe and evaluate capabilities it will use the resource based view to examine them in more detail and the importance of them. After this the report will then evaluate Nandos resources and capabilities and will discuss ways in which these may possibly lead to a competitive advantage. Subsequent to this it will go on to divulge using an assortment of analytical frameworks associated with Nandos to investigate in more detail the competitive advantage they have over their competition. After this it will ascertain how the management of Nandos is able to develop and manage these capabilities. Introduction This report will be based around Nandos the restaurant chain. Nandos whose food, along with wacky advertising campaigns has captured the hearts of thousands of beloved customers. The origins of Nandos can be traced back to South Africa where the first restaurant opened in 1987, with Portuguese style food an ingrained idea within the business; basing their menu around chicken has afforded them the chance to gain a substantial stake in their chosen market. It has had rapid expansion overseas seeing triumph in many of the 25 countries they operate, although it has not been successful everywhere they laid their eggs.(REFERENCE IN HERE) In order to comprehend the strategy as well capabilities the companies possess, it is essential to look at all the pieces of the Nandos puzzle, this report will do this by drawing on real life examples of how Nandos have utilised resources and capabilities, in addition will be using analytical frameworks to support findings and present further understandin g. Resource Based View The resource-based view of strategy conjoins both resources and capabilities together; Grant states that it is the principle foundations of strategy along with correct understanding and implementation of these are a firms key basis to profitability. (Grant 2007) Grant deems it important to distinguish between resources and the capabilities of a firm; resources are, The productive assets owned by the firm whereas capabilities are what the firm can do (Grant 2007). One of the foremost sources of profitability is the competitive advantage in their market. Establishing competitive advantage can be achieved through the development and deployment of resources and capabilities, and thus has become the primary goal for strategy.'(Grant Page 124). Furthermore, Grant affirms that if external environment alters drastically, this in turn could have an effect on the markets an organisation operates in; then the need for a secure basis of internal resources and capabilities becomes of utmost importance an formed within the firm (Grant Book). This strong assortment of resources and capabilities can utilised by the firm to exploit different markets in which these capabilities could complement, instead of allowing the market in which they operate along with customers to control how they should go about doing business, further supporting the significance of competitive advantage in a market, as well as the need to possess this. Resources and Capabilities as a source of Competitive Advantage Resources are defined as the productive assets of a business, these consist of; tangible, intangible and human (knowledge) (Grant, 2007). Resources and Capabilities as Sources of Competitive Advantage Resources are the productive assets, both tangible (such as cash and plant), intangible (technology, reputation culture) and human (skills, capacity for communication and collaboration motivation), in control by the organisation (Grant, 2007). Capabilities are defined as the things a firm can do (2007, p. 130-131), these capabilities are formed by a firms capacity to utilize and deploy their resources for a desired end result Helfat Lieberman (2002 p.135 quoted in Grant 2007). The RBV of competitive advantage is born out of having a capability or resource that has the two following conditions; scarcity relevance. This advantage however is only useful and an advantage if it is durable, hard to imitate and replicate by other firms (Grant, 2007). In Appendix 1 the tangible, intangible and human resources of JnJ have been identified, along with their capabilities, I shall now define what a core and dynamic capability is with some brief examples of JnJs taken from the resources in the table. I shall then go on to show linkages further and ultimately if and how they provide JnJ with a competitive advantage, part 3 will go onto use frameworks to evaluate further if these are in fact sustainable. The nature of competitive adavantage is formed through a cpabilitiy or resource which have two conditions; there relevancy and there scarcity The benefits from these resources and capabilities depend not just on their ability to establish a competitive advantage but also on how long that advantage can be sustained (BOOK 2009). Also it is dependent on how resilient the companys capabilities are; as well as if a rival company can replicate specific capabilities. Figure 1 shows Nandos tangible,intangible and human resources identified, as well as their current capabilities, this report will now analyse what a core and dynamic capability is, including certain relevant examples related to Nandos from Figure 1. After this, I will go onto discuss in depth the linkages and how they may be able to present Nandos with effective advantage over their competition, following on from this, I will then utitlise certain frameworks and analyse and determine whether these are sustainable or not. Grant believes that Capabilities can be defined as either core or distinctive, the differences between the two is; core are the main fundamental capabilities a company must possess to compete in the chosen market, whereas distinctive are the capabilities which spate the company from the competition, giving them a competitive advantage.(Grant 2009) I will now look further into Nandos capabilities with reference to their capabilities in forms of core an distinctive. It is capability that is the essence of superior performance In order for Nandos or any company for that matter, to stay in a position that is both profitable and sustainable is a very hard thing to do. The understanding of their capabilities is imperative, as if they dont understand them then they could find themselves out of the market or even worse out of business. Capabilities are split up into to two different sectiosnScarce capabilities are widely available in their chosen market. If this is the case in Nandos chosen market then there is no real chance of gaining a larger segment of the market, they have to give the customer something new and different. Another factor is the relevance of these capabilities to the company and chosen market, as if they are not giving the target market what they want then they cant stay competitive, for example Nandos is established as a company who solely serve chicken, but whats to say people go and eat at KFC as they just serve chicken as well, its the taste and quality of the food which keeps customers coming back, as well as Nandos unique restaurant experience which is relevant to the market they are in. When we apply this to Nandos they have a specific part of the company that they focus everything around and thats chicken, they only serve chicken on their menu, which in some areas could be beneficial as no other large company is dedicated to that type of menu other than KFC but theres is Kentucky fried chicken and they are a fast food restaurant rather than Nandos established as a restaurant/takeaway so they arent in direct completion in their markets. Conclusion Acquisition of GBK over the last few months Tangible Intangible Human Financial (Cash, securtities, borrowing capacity) Physical (plant, equipment, land, mineral reserves) Technology (patents, copyrights,  trade secrets) Reputation (brands, relationships) Culture Skills/Know-how Capacity for communication and collaboration Motivation Organisational Capabilities Strategy Industry key factors success factors Competitive Advantage Nandos SWOT Analysis Strengths Advantages of proposition? Capabilities? Competitive advantages? USPs (unique selling points)? Resources, Assets, People? Experience, knowledge, data? Financial reserves, likely returns? Marketing reach, distribution, awareness? Innovative aspects? Location and geographical? Price, value, quality? Accreditations, qualifications, certifications? Processes, systems, IT, communications? Cultural, attitudinal, behavioural? Management cover, succession? Weaknesses Disadvantages of proposition? Gaps in capabilities? Lack of competitive strength? Reputation, presence and reach? Financials? Own known vulnerabilities? Timescales, deadlines and pressures? Cashflow, start-up cash-drain? Continuity, supply chain robustness? Effects on core activities, distraction? Reliability of data, plan predictability? Morale, commitment, leadership? Accreditations, etc? Processes and systems, etc? Management cover, succession? Opportunities Market developments? Competitors vulnerabilities? Industry or lifestyle trends? Technology development and innovation? Global influences? New markets, vertical, horizontal? Niche target markets? Geographical, export, import? New USPs? Tactics surprise, major contracts, etc? Business and product development? Information and research? Partnerships, agencies, distribution? Volumes, production, economies? Seasonal, weather, fashion influences? Threats Political effects? Legislative effects? Environmental effects? IT developments? Competitor intentions various? Market demand? New technologies, services, ideas? Vital contracts and partners? Sustaining internal capabilities? Obstacles faced? Insurmountable weaknesses? Loss of key staff? Sustainable financial backing? Economy home, abroad? Seasonality, weather effects?   Department Areas  Finance Return On Investment   Cash Flow   Return on Capital Employed   Financial Results (Quarterly/Yearly) Internal Business Processes  Number of activities per function   Duplicate activities across functions   Process alignment (is the right process in the right department?)   Process bottlenecks   Process automationLearning GrowthIs there the correct level of expertise for the job?   Employee turnover   Job satisfaction   Training/Learning opportunitiesCustomerDelivery performance to customer   Quality performance for customer   Customer satisfaction rate   Customer percentage of market   Customer retention rate   http://www.businessballs.com/balanced_scorecard.htm

A Study of the Impact of Health Care Management and Health Care Delivery

This research paper is aimed to show the impact of the health care management and health care delivery on the health status of the Gabonese.The study, impact assessment of health care management and health care delivery profile will builds up from previous work and is expected to serve as a future building block that advances the conceptualization and practical understanding of how to evaluate the competence of health care management and delivery in Gabon.Throughout Gabon, there is a growing consensus about the nature and importance of health care management and delivery competence a necessary component to accessible, responsive and high quality health care (Gerardi, 2004).   Nevertheless, the pursuit of competence in health care management and delivery institutions is somehow constrained partly by the health industries’ deficiency of a systematic procedures and instruments for assessing competence in relation to health care status.The health care management and delivery wil l be gauged on its presence, quality level as well as its contribution to good health and health care of the entire population of Gabon.The particular aims of the research are to develop an analytic framework for accessing the impact of health care management and health care delivery in the health care delivery organizations, point out specific indicators that can be used in connection to the framework as well as assessing the importance, feasibility and practical implication of the framework and its indicators.The health status indicators in Gabon will mainly be focused on quality of provision of primary health care, general mortality rates for both adults and children and the effects of health care management and delivery on average life expectancy of the people of Gabon (MSH, 1991).Problem of the StatementTo study the impact of health care management and health care delivery in Gabon, the research team will apply various methods to reach these objectives.   The research team wi ll solicit inputs from individuals with wide expertise on issues related to health care management and delivery.These individuals will share information, insights as well as opinions throughout the research period on ongoing basis through meetings and written commentaries.   The research team will also receive inputs from a wide range of key informants in private and public sector who have knowledge on health care management and health care delivery in Gabon.Further, the research will also include inputs from workshops with the public in different zones.   Finally, the research team will make visits to best practice settings in the health care delivery institutions that have been recognized by the public for their creative and innovation in the health care delivery.   Visits will be made to both public and private health care facilities.The sites to be visited should be varied in size, population served, auspices as well as history and scope of health care management and deliv ery competence activities.   These visits will offer opportunities to get experience-based practical views about the impact of health care management and health care delivery in Gabon.The research intends to use an interactive process in developing the research findings.   Initially, there will be preliminary assessment of guidelines and initial set of indicators’ needs to be developed in literature review.This will be followed closely by refining the preliminary framework, set of indicators and related assumptions.   This will be done by considering the feedback from the key informants, input from the professionals in the health care industry as well as findings from site visits.   Finally, the framework and indicators resulting from this refinement will further be revised based on the wide range of inputs from the experts as well as various persons contacted during the site visits.   The final report of the findings of the research will be compiled and presented f or analysis and evaluation.For this research purposes, the health care management and delivery will be referred to as behaviors, policies and attitudes that combine in a system among professionals and/or agency in agency in facilitating the above to work effectively in improving the health status of the Gabonese. To develop tools to access the impact in the context of health care, the research team is to concentrate on organizational level only.The organizational structure in health management and delivery is an integral part of systematic patient-centred and has the momentum to improve the access to care, quality of care as well as health outcomes (MSH, 1991).The organization normally serves as the driving force in the development and maintenance of individual health care provider competence by providing the managers, policies and systems that support the experiences they encounter.   Moreover organizational culture affects the service delivery and also serves as a mechanism for maintaining quality health care delivery.Historical Perspective of Health Care Management and DeliveryResearch and other studies have indicated that late neo-natal deaths are attributed to perinatally related experiences.   The survival of infants at 24-27 weeks gestation depends on the effectiveness of maternal and/or prenatal care (Weir, et al, 1993).   Although Gabon’s expenditure on health care provision is higher, infant survival rates are low relative to other developing countries.Lower child maternal rates in Gabon can be avoided by improving the policy of health care delivery mainly by focusing on process issues. Recent studies show that prenatal maternal rates in Gabon are approximately 82 per every 1,000 total births and there is gradual increase in rate over time (Weir, et al, 1993).Prenatal deaths are mostly caused by asphyxia, immaturity and macerated stillbirth.   The prevalence of low birth weight babies, multiple pregnancies and admitted patients are som e of the major reasons for high mortality rates, particularly in Gabon.To reduce the current high prenatal maternal rates in Gabon, public education on danger signs of prolonged labour and regular training of health professionals as well as improving neo-dental facilities are very important.   Recent studies on global prenatal mortality figures show that between 6 and 7 million prenatal deaths occur for every 132 million births per year (MSH, 1991).It also shows that the dominant causes of those prenatal deaths were mainly caused by poor maternal health, early child bearing and most importantly, lack of appropriate and quality health delivery.   Although technology has provided medical service providers with life-saving practices, almost â…“ of mothers have no access to services during pregnancy and also do not have access to service for childbirth.Infectious diseases such as pneumonia, influenza, malaria as well as tuberculosis are the main causes of mortality in the 20th century in Gabon (Gerardi, 2004).   In the same vein recently measles, cholera as well as intestinal infections are continually and regularly causing mortality in Gabon and many other parts of the world.There has been substantial reduction of prevalence and impact of the above-mentioned diseases due to current improved control of environment, personal hygiene, medical facilities, proper management of human waste as well as dispensation including proper vaccination.

The History of Censorship in the United States

Essay on Battle of Ideas - 893 Words

â€Å"Battle of Ideas† The Battle of Ideas starts in 1914 showing a world with a global economy that is then torn apart by World War I. This created the economic development, world trade, and globalization all the way up to the 1980’s. The documentary explains how the world first moved toward more government control and then began to move away for most of the 20th century. During this time two young economists emerge in hope to solve the world’s economic troubles, John Meynard Keynes and Friederich Von Hayek. The story then focuses on the struggles that occur between the ideas of the two economists. Keynes, whose ideas on government intervention dominated much of the 20th century, and Hayek, whose free-market ideas were largely ignored†¦show more content†¦The U.S. stock market was in a classic bubble in the 1920’s that led up to the crash in 1929. Prices started plunging and it left people with no ability to earn pay or spend money. 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